UPDATE: I am choosing to update and not remove my original post so others will see that they do seem to care about the success of their clients cases.
After posting my initial review I was contacted by a senior consultant that took ownership of the lack of progress on my case on their end. I am updating because they are trying to make a difference and I have now been assigned a team that contacted me in one business day and gave me all of the paperwork I need to get started on for processing. At this point I am very satisfied and am hopeful my case gets resolved in a timely fashion and in a professional manner.
Initial Post: I had an appointment 2+ weeks ago and spoke with someone that was supposed to send a follow up email but have yet to hear back from her. She wanted to get my credit card info for payment but I had to wait for it to clear another payment. They are very irresponsible and not professional. Would not recommend.